Apply internationally-recognised best-practice tools for process improvement, customer focus, brilliant results

BaldrigePlus will add value to your investments in excellence by publishing and supporting a set of tools that make the Baldrige system accessible, understandable and applicable to your organisation


CAUTION - legacy wording. Go to www.baldrige.org for the 2005 version

Process management

This category examines key aspects of your organisation's process management, including:

- how your organisation manages customer-focused product and service design and delivery processes for all work units,

- how your organisation manages its key support processes, and

- how you manage its key supplier and partnering interactions and processes.

85 points

The process management section contains these resources
  1. introduction

  2. category commentary

  3. the criteria explained

  4. category handbook

  5. category worksheets

  6. exhibits