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| Baldrige benefits
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"Applying for the Baldrige Award will help US companies improve their competitive performance. The application and review process for the Award is the best, most cost effective, and comprehensive organization health audit you can get."
Arnold Weimerskirch,
former chairman, Panel of Judges, MBNQA, and VP of Quality, Honeywell, Inc. "The Baldrige process forced us to take a long, hard look at our practices, our people, and our customer relationships in objective and measurable ways which we had not done before. The results were sometimes uncomfortable because both our internal evaluations and objective feedback reports from the outside were not always flattering. They did, however, provide valuable information to help us identify and implement improvements that lead to substantial performance improvements. In fact, many of our competitors now benchmark their operations against ours. The process helped us become a better company." Edward J. Shultz, Chairman and CEO, Dana Commercial Credit Corp., 1996 Baldrige Award Recipient.
"Internal assessments play a valuable role. However, at some point in the journey, you need the outside perspective that only an application can secure." Wendell Weeks, Senior VP & GM, Corning Telecom. Products, 1995 Baldrige Award Recipient "Participating in the Baldrige process energized improvement efforts. That energy resulted from the team motivation that occurs when pursuing a common goal. That trend has continued. We have reduced the number of process defects to only one-tenth what they were at the time we won the Baldrige. We now take one week on production processes that several years ago took four weeks. Our cost is now 20 to 30 percent less in many manufacturing areas, as compared to several years ago" Phil Roether, VP, Product Production Processes, Raytheon Systems Company, (Formerly TI Defense Systems), 1992 Baldrige Award Recipient. "In my opinion, win or not, the greatest value in applying for the award is the feedback report compiled by the examiners. The objective evaluation prepared by a team of well-trained, hard working experts provided the information and focus necessary for us to cause positive change in our organization." Henry A. Bradshaw, Former President, Worldwide Armstrong World Industries 1995 Baldrige Award Recipient. "More than any other thing, applying for the award encourages a process of organization introspection. The process provides an unparalleled opportunity to better understand your customers, people, procedures and company culture." James W. Selzer, Senior VP, Customer Care, AT&T Universal Card Services 1992 Baldrige Award Recipient |
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