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 |  The criteria The Baldrige criteria are a disciplined way to approach an organisation's customer and operational requirements. Built around cycles of learning, the criteria are an integrated set of basic values, requirements and processes that form a de facto definition of performance excellence. As an international standard, the criteria are a common language - the basis for consistent communication, cooperation, diagnosis, and sharing. The criteria are built on core values and a seven-category framework and are:
Caution - legacy criteria. For the current (2005) versions, go to www.baldrige.org The seven criteria are subdivided into 19 items: 1 Leadership (125 points) 1.1 Organisational Leadership (85) 1.2 Public Responsibility & Citizenship (40) 2 Strategic Planning (85) 2.1 Strategy Development (40) 2.2 Strategy Deployment (45) 3 Customer and Market Focus (85) 3.1 Customer & Market Knowledge (40) 3.2 Customer Satisfaction & Relationships (45) 4 Information and Analysis (85) 4.1 Measurement of Organisational Performance (40) 4.2 Analysis of Organisational Performance (45) 5 Human Resource Focus (85) 5.1 Work Systems (35) 5.2 Employee Education, Training, and Development (25) 5.3 Employee well-being and Satisfaction (25) 6 Process Management (85) 6.1 Product and Service Processes (55) 6.2 Support Processes (15) 6.3 Supplier and Partnering Processes (15) 7 Results (450) 7.1 Customer Focused Results (115) 7.2 Financial and Market Results (115) 7.3 Human Resource Results (80) 7.4 Supplier and Partner Results (25) 7.5 Organisational Effectiveness Results (115) TOTAL POINTS (1,000) Myths about Baldrige? Go to the next page - click here |
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