Home Start here Purpose Here's why On-line Weekly, free, essential Outlook It costs, but you can't afford to be without it Framework What's dot-com quality? It's all here Top five This is our list - what's yours? Masterclass Best practice in ten minutes Buzz Captured from the e-stream USER_NOTES Content changes frequently! PRIVACY It's simple! Get in touch!Things you’d like to see included? Examples, references, opinions or criticisms?

Last update Saturday April 15, 2000 "DCQ's quality framework" What will an e-quality model look like? With a small, but expanding, international team, we're working on some new ideas. Soon, we hope, to be available right here. At a new site (the worryingly similar dotcom-quality.com), correspondent Lydia Leong writes “The key characteristics of a quality process for a dot-com should be: Quick. Must accommodate the highly compressed time schedules of the dot-com world. Flexible. Capable of coping with a very high rate of change, including frequent changes in requirements. Lightweight. Easy and fast for new employees to learn. Requires minimal personnel resources. Supported by freeware or inexpensive tools [which] must be easy to use and accommodate the needs of the engineers – they cannot be cumbersome or they will be circumvented. “I don't believe I've seen a quality model that fits all of these criteria,” she says, “or comes anywhere close to doing so.” She's thinking Quality Assurance. We're thinking much more holistically, sort of stripped-down e-Baldrige without the 'B' word. Watch this space!